Privacy Policy

We collect personal information that you voluntarily provide when you request a quote, contact us, or otherwise interact with our services. This typically includes:

• Your name, company name, email address and phone number
• Project details such as required generator size (kVA), location and use case
• Any message or notes you choose to include in your enquiry
• Technical data collected automatically such as IP address, browser type, device information, referring URL, and pages visited
• Marketing attribution data including Google Click Identifier (GCLID) and UTM parameters (source, medium, campaign, term, content)

We use the information we collect to:

• Respond to your enquiry and prepare a tailored quote
• Provide information about products, sizing and service options
• Improve our website, marketing and customer experience
• Measure the performance of our advertising campaigns
• Comply with our legal and regulatory obligations

We will not use your personal information for purposes unrelated to those listed above without your consent.

Our landing pages use cookies and similar technologies, including Google Analytics 4, Google Ads conversion tracking and Google Tag Manager, to understand how visitors interact with our content and to measure advertising performance. We operate Google Consent Mode v2: non-essential tracking is denied by default until you provide consent via our cookie banner.

You can disable cookies in your browser settings at any time. Some site features may not function correctly if cookies are disabled.

We do not sell your personal information. We may share information with:

• Authorised PowerLink staff and service agents handling your enquiry
• Trusted third-party service providers (e.g. CRM, email, analytics and hosting providers) who assist us in operating our business
• Government or regulatory bodies where required by law

All third parties are required to handle your information in accordance with applicable privacy laws.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Information is stored on secure servers and access is restricted to authorised personnel.

Some of our service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements. When information is no longer required, we take reasonable steps to securely delete or de-identify it.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of information that is inaccurate or out of date
• Withdraw consent to receive marketing communications at any time
• Lodge a complaint about how we handle your personal information

To exercise any of these rights, please contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page with the updated date shown above.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact: